Welcome to fluidskiing (www.fluidskiing.com). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase or access our online skiing simulation challenges and digital sports entertainment services.
1. Data Controller For the purposes of the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR), the data controller responsible for your personal information is the brand owner:
Brand / Trading Name: fluidskiing
Official Website: www.fluidskiing.com
Registered & Trading Address: Flat 11, Compass House, 1 Marina Walk, Rowhedge, Burnham-on-Crouch, Essex, CO5 7DL, United Kingdom
Contact Email: skiing@fluidskiing.com
2. Age Restrictions & Protection of Minors Our digital simulation challenges and services are strictly directed to individuals who are at least 18 years of age. We do not knowingly collect or solicit personal data from anyone under the age of 18, nor do we allow individuals under 18 to create accounts or make purchases.
Important Notice for Parents and Legal Guardians: By initiating a transaction on our website, you confirm that you are at least 18 years old. We assume no liability for unauthorized purchases made by minors using a parent’s or guardian’s payment credentials. If we discover that we have inadvertently collected personal data from a minor under 18, we will delete that information immediately and cancel any associated digital services, access, or accounts.
3. Payment Processing via Stripe All financial transactions on our website are handled securely through our third-party payment gateway provider, Stripe.
Role of Stripe: Stripe operates as an independent data controller/processor for payment information.
Data Shared: When you make a purchase, your payment details (such as credit/debit card numbers, CVV, expiration date, and billing address) are collected and processed directly by Stripe via their secure and encrypted interface.
Our Access: fluidskiing does not store, view, or have access to your full credit card details. We only receive a transaction confirmation token and basic billing data (e.g., name, country) required to fulfill your order.
To learn more about how your financial data is handled, please review Stripe’s official Privacy Policy.
4. Data Retention Period In compliance with UK and European GDPR frameworks, we only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or regulatory reporting requirements.
Account and Service Data: Personal data related to your user account and access to our digital challenges will be retained for the active duration of your contract with us. If you request account deletion, your data will be permanently erased or anonymized within 30 days, unless a legal exception applies.
Financial and Transactional Records: To comply with standard tax frameworks and financial compliance laws, transaction history, billing addresses, and payment confirmation tokens will be securely archived for a mandatory period of 6 years from the end of the financial year in which the transaction occurred.
5. Data Subject Rights As a resident of the UK or the European Economic Area (EEA), you possess the following rights under GDPR:
The right to access, update, or erase the personal data we hold about you.
The right to restrict or object to our processing of your data.
The right to data portability.
The right to withdraw consent at any time.
To exercise any of these rights, please contact our data compliance team at skiing@fluidskiing.com. We will respond to your request within 30 days.
