At fluidskiing (www.fluidskiing.com), we strive to provide the highest quality online skiing simulation challenges and digital sports entertainment plans to our European user base. Because our services consist purely of digital access delivered instantaneously via electronic platform provisioning, our Refund and Cancellation Policy is governed strictly by relevant UK consumer frameworks and the EU Consumer Rights Directive (Directive 2011/83/EU).
1. Digital Service Provisions All purchases of premium simulation access and digital challenge plans on this Website are one-time, flat-fee, non-recurring transactions. Once an order is completed, our digital infrastructure instantly unlocks the service within your registered member dashboard or transmits your verification access link. Because access is immediately available, transactions are considered fulfilled upon payment confirmation.
2. Digital Content Delivery and Consumer Rights Notice Under European and UK consumer protection laws, online buyers generally have a 14-day statutory cooling-off period to cancel an online order and request a refund without justification. However, these regulations provide an explicit exception for immediate digital services and non-tangible content once performance has commenced.
Notice on Forfeiture of the Right of Withdrawal: By executing a purchase transaction on www.fluidskiing.com, you present your explicit prior request and consent for the immediate performance of our digital simulation services. You formally acknowledge, understand, and agree that once the digital delivery has commenced (defined as the instant automated activation of the challenge within your account dashboard or the generation of your access links), you forfeit your standard 14-day right of withdrawal under regional consumer laws.
3. Conditional Remediation and Support Guidelines We are fully committed to providing top-tier user experiences and resolving legitimate technical concerns. Refund requests or access corrections will be evaluated by our support team under the following specific circumstances:
Technical Incompatibility or Platform Defect: If the interactive simulation access is verified to suffer from severe platform bugs or technical defects attributable exclusively to our infrastructure, and our engineering support team cannot remediate or restore access within 14 business days of your formal notification.
Fulfillment Transmission Errors: If a rare server failure prevents immediate account unlocking or access notification delivery, and our support team fails to resolve the access error within 7 days of payment verification.
Please note: Personal preference changes, changing your mind, or failing to meet the clearly stated device/internet performance standards do not qualify for a technical refund or account credit.
4. Refund Processing Protocol If an account credit or refund is formally approved by our administration due to technical non-remediation:
The refund will be credited exclusively back to the original funding source used at checkout (the specific credit or debit card processed securely via Stripe). We are legally restricted from issuing funds to alternative financial accounts or third parties.
Approved refunds are processed within 5 to 10 business days from the date of determination, depending on your financial institution’s processing timeline.
Upon processing a refund, all associated simulation access privileges, user dashboard histories, and account licenses will be permanently revoked.
5. Payment Verification & Dispute Policy To maintain operational security and assist our payment networks, fluidskiing retains detailed electronic platform logs, timestamped entry metadata, and secure transaction verification markers for every completed digital order. In the event of an unverified billing issue or a dispute initiated via a financial network, these system-generated compliance records will be shared with Stripe and your respective banking issuer to verify the successful completion and delivery of your digital access.
6. Brand Contact & Support Information For any technical assistance, account reporting, or billing compliance queries, please reach out directly to our dedicated channels for immediate resolution:
Brand Name: fluidskiing
Contact Email Address: skiing@fluidskiing.com
Corporate Telephone: +44 3443325357
Registered Office Address: ENGLAND, COLCHESTER, FLAT 11 COMPASS HOUSE, 1 MARINA WALK, ROWHEDGE, CO5 7DL
Trading & Business Address: Flat 11, Compass House, 1 Marina Walk, Rowhedge, Burnham-on-Crouch, Essex, CO5 7DL, United Kingdom
